Trust. Lead. Thrive.
Organizational Culture & Leadership Development Consulting/Coaching that ignites trust so you can not only survive, but thrive in uncertain times.
Riker Opportunity Institute aims to make the world a better place for the next generation by increasing leaders’ ability to build trust throughout their organization and the people they serve
The Riker Approach
A healthy culture is unmistakable: It’s when people trust each other at every level of an organization and feel safe, valued, and supported. They bring energy to the work because they believe it matters and can recognize the momentum toward something good.
ROI helps organizations build and sustain healthy cultures by strengthening leadership as a character trait, not just a title. Leadership is noticing needs, choosing to meet them, and using influence, inspiration, and clear guidance to move people toward a shared vision. It is collaborative, integrity-led, and focused on the collective result.
Each step of the way, we help leadership teams align expectations, vision, values, and priorities. In this way, trust is strengthened within the leadership team, and employees learn they can trust their leaders.
Our approach begins with five essentials:
-
How well do you know yourself and others? Do you understand what people need to do their best work? We use Everything DiSC® to build self-awareness and stronger, healthier working relationships.
-
Clarity creates momentum. When people can see an aspirational vision—and leaders align around purpose, values, roles, goals, and priorities—work becomes focused and motivating. One Vision™ is our process to strengthen alignment and trust across the leadership team and organization.
-
Trust grows when leaders demonstrate credibility and consistency. Leaders need to know the business, understand people, and lead change without disrupting culture health. The Employee Passion Survey™ helps organizations understand what people need for maximum performance and measures trust through proven communication behaviors.
-
People trust leaders who listen, stay open, and meet others with respect. Empathy builds safety. Enthusiasm becomes contagious when people feel cared for and feel the passion the leader has for the mission of their work together. The Flexibility and Trust Survey™ builds awareness of how leaders come across, strengthening influence and results.
-
Results are achieved through teams, and teams succeed through practiced behaviors. The 5 Behaviors of Team Development™ assessment and program helps teams identify the behaviors driving collective success and apply them in everyday work.
How We Do It
Every transformational program we offer follows a 3 Step Process:
Assessment: Awareness brings effectiveness and is the first step in developing emotional intelligence.
Alignment: Acceptance and buy-in; cultivating a common language to develop higher levels of emotional intelligence, clarity, flexibility and trust-building ability..
Application: Knowledge can only make a difference when you know how to use it and communicate it.
Organizations today are facing the extraordinary task of bridging the lines of communication and behavior across 5 generations. Riker Opportunity Institute specializes in creating workplace environments that meet everyday workplace issues head on resulting in a sustainable transformational process individually sculpted to meet your organizations unique performance needs. We also do this by partnering with industry leading experts such as Conscious Leadership Alliance, Wiley & Sons, Inc., and Monarch Staffing, etc., in order to bring you the best products and services on the market for your investment dollars.
Values, Mission, Philosophy
The ROI Mission
We believe effective leadership elevates humanity.. Equipping leaders to build thriving human-centered cultures that restore kindness, dignity, respect and trust in our world.
Why We Exist
ROI is an organizational and leadership development culture consulting firm, holding the belief that every human being should have the opportunity to love their work and the people they work with. Since you spend more time at work than anywhere else, what you experience there influences your entire world.
We founded Riker Opportunity Institute in order to build meaningful relationships at work that inspire growth, innovation, and deeper self-awareness in order to be your best self.. Through knowledge, empathy, and leadership development programs, we help individuals and organizations see their potential and step into it with confidence. When people are supported, understood, and challenged to be their best, results follow. Culture strengthens, leaders rise, and the impact creates a legacy extending far beyond the work itself, creating a better world for all.
Acceptance – People feel seen, heard and valued.
Openness – Communication stays receptive and responsive.
Congruence – Words and actions align.
Reliability – Commitments are kept, and excellence is a standard.
Values We Practice
“In dynamic times, companies that will thrive do so from a strong, high-trust culture. ROI’s innovative programs move companies to a sustainable high-trust culture.”
Dana Riker Jackson, Founder and CEO
Qualifications
Winner of the 2013 ATHENA Leadership Award®
Founder and Creator of U-ROC Leadership™ Ready to Work Program for High School Students and as a Pre-apprentice program
Founder and CEO of Riker Opportunity Institute, Inc., a 29-year-old organizational, talent and leadership development consulting business
Certified Associate of the Trust Within™ Assessments, a proven Change Management, Team and Leadership Development process
Experienced Authorized Everything DiSC, Five Behaviors™ and PXT Select™ Partner
Proven management and leadership abilities as the Healthy Communities Initiative Board President and subsequent Executive Director, uniting all aspects of the community to support a Mentoring program for youth at risk.
Owned and operated Future Plastics, Inc., a Plastic Fabrication business specializing in custom jobs using Acrylics and PVDF customized piping systems for filtration in manufacturing processes.
Training Director for Parenting Partners
Recognized as an effective presenter and public speaker
Facilitate and manage Leadership Main Line and Leadership Principles & Profiles Programs for the Main Line Chamber of Commerce.
Top finalist for the Delaware Valley HR Consultant of the Year in 2016
About Dana
Dana Riker Jackson is a leadership strategist and organizational development specialist known as the "Trust Doctor" for her work addressing how leadership communication shapes organizational culture and performance. She specializes in building high-trust environments where leaders and teams navigate challenges such as emotional intelligence, generational communication, and sustainable engagement and retention with proven, measurable outcomes.
Dana focuses on the often-overlooked dynamics that erode trust in organizations. She addresses the unintended consequences of misaligned leadership messaging, inconsistent behaviors, and priorities that quietly undermine engagement over time. Creating warm and supportive learning environments, Dana's grounded presence draws leaders into reflective, intentional spaces where they can explore trust and emotional intelligence without intimidation.
Dana’s approach is:
Evidence-based — Dana combines empathy with innovation, using leadership development strategies backed by reliable research and measurable outcomes.
Calm, reflective, and direct — Rather than pushing conventional strategies, Dana creates space for deeper exploration of what prevents real organizational change.
Results-oriented — Dana's commitment to clear, measurable outcomes ensures that change initiatives respond where conventional approaches have failed.
Her specialties include:
Organizational culture and trust — designing customized programs that move companies from fractured cultures to sustainable high-trust environments, while recognizing that well-intended leadership communication can inadvertently destroy trust.
Generational engagement — identifying emergent leaders and cultivating the retention of younger workers and cross-generational issues, Dana helps organizations bridge communication gaps across age groups.
Executive communication — Dana’s programs help leaders learn to align their words, actions, and priorities, ensuring consistency that builds rather than erodes organizational credibility.
Leadership development — Through multi-year partnerships, Dana delivers measurable results for individuals and organizations committed to sustainable change.
“I envision a world of leaders, teams, and communities where trust is normal, people feel safe and valued, and high performance is sustainable. Ultimately, I see our efforts resulting in a world in which corporate America leads with purpose, high values and trust that brings out the best in humanity; where every human being has the opportunity to be their best self, love their work and thrive.”
Appearances and Speaking
Dana is a sought-after public speaker and welcomes opportunities to bring her message of trust-centered leadership to her audiences. She is available for corporate speaking events, including keynotes, round tables, and retreats. Contact Dana for more information.
What People Are Saying
I was lucky enough to be in on the Leadership training that Dana conducted for Upper Perk Chamber of Commerce. She is an excellent public speaker and shared her own experiences to relate to us all and give us the confidence to become great leaders in our own organizations. The concepts and skills she not only taught us about but also had us practice in class were something I use everyday.
—Kimberly Lipyanik, SHRM-CP
Human Resources Officer at QNB Bank
Dana is an exceptional person. She is a model of honesty, integrity and competence. Dana is an excellent trainer that seamlessly integrates great concepts and management techniques into her client’s businesses.
—Dianne Durkin
Keynote Speaker, Motivational Speaker at Loyalty Factor
