We acknowledge that conflict is a part of life and actually can be healthy and productive if handled effectively.  What this workshop is about is how to have healthy productive conflict that actually increases productivity and commitment.  It begins with an awareness of how to communicate in a way that does not get people defensive and shows you how to manage those triggered emotions. This program gives you a process to apply to all Conflict Situations that reduces stress and increases effectiveness.  

ROI’s presentation skills program takes you through a proven process of planning and preparation to delivery that increases your chances for a successful presentation, eliciting a desired outcome. Presentation skills are the most important skills to master for the advancement of your career. Masterful presenters know how to engage the audience, build trust and confidence in their abilities and knowledge and therefore are very influential. 

This may sound like another presentation skills program and it is, just not in the same way as ROI Master Presentation Skills.  What this workshop is about is how to present yourself when communicating with others, especially at work, in a way that builds trust and confidence in your abilities and reduces conflict when communicating.  This workshop is guaranteed to improve workplace relationships and is also very helpful for customer service.