ROI’s listening workshop will teach you several different listening approaches and help you to discern when to use them, enabling you to become a more effective listener. In order to increase the clarity of our communication and reduce mistakes or bad feelings created by unintended messages, we must become more effective listeners.
ROI - Innovate Teams
Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their separate parts in the process. As organizations rely more and more on teams to innovate, problem solve, and produce; understanding and capitalizing on individual approaches to group processes is the bottom line on creating high-performance teams.
ROI – Productive Conflict
We acknowledge that conflict is a part of life and actually can be healthy and productive if handled effectively. What this workshop is about is how to have healthy productive conflict that actually increases productivity and commitment. It begins with an awareness of how to communicate in a way that does not get people defensive and shows you how to manage those triggered emotions. This program gives you a process to apply to all Conflict Situations that reduces stress and increases effectiveness.
ROI - Master Presentation Skills
ROI’s presentation skills program takes you through a proven process of planning and preparation to delivery that increases your chances for a successful presentation, eliciting a desired outcome. Presentation skills are the most important skills to master for the advancement of your career. Masterful presenters know how to engage the audience, build trust and confidence in their abilities and knowledge and therefore are very influential.
ROI - Presenting Yourself Successfully
This may sound like another presentation skills program and it is, just not in the same way as ROI Master Presentation Skills. What this workshop is about is how to present yourself when communicating with others, especially at work, in a way that builds trust and confidence in your abilities and reduces conflict when communicating. This workshop is guaranteed to improve workplace relationships and is also very helpful for customer service.
ROI - Time Management
The pressure to find innovative ways to achieve goals, respond quickly to customer needs, and enjoy life outside of work is increasingly intense in today's less structured, information-driven workplace. The Time Mastery Profile® helps people assess their time-management effectiveness and create a personal plan for improving their skills in key areas.